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Terms & Conditions

Through UK Document Translations, you are able to obtain certified translations of documents. We translate from and into all languages. It is online, it is quick, easy and safe.

There are 3 levels of translation:

  1. Certified Translations – translated and signed by a Certified Translator
  2. Sworn Translations - translated by a Certified Translator. Translator and Solicitor sign and stamp the translation.
  3. Notarised Translations - translated by a Certified Translator. Translator and Notary Public sign and stamp the translation.

We provide all 3 levels for all languages and all types of documents. The type of certification required will depend on the purpose of the translation and also whether it is for official use in the United Kingdom or abroad.

It is your responsibility to check with the organisation that has asked you for a translation, exactly what they require.

Ordering

UK Document Translations will only accept orders where it believes that the purpose for which the document has been ordered is honest and legal. Please complete the order form accurately, as failure to complete all fields correctly could result in delay or non acceptance of your order. We cannot be held responsible for any incorrect, incomplete or false information supplied.

Where Standard and Rapid Orders are placed and paid for after 2pm (UK time), we deem them received the following working day. For example, if an order and payment was placed at 14.15 on Monday 20th February, we deem them received the following working day – Tuesday 21st February.

Where Priority Orders are placed and paid for after 12pm (UK time), we deem them received the following working day. For example, if an order and payment was placed at 12.25pm on Monday 20th February, we deem them received the following working day – Tuesday 21st February.

Payment Terms

Our terms of business are to receive payment in advance, using our secure online service, which is made at the point of the order via WorldPay. The payment will appear on your credit card statement as UK Document Services. Your payment is transacted on WorldPay's website and not on the UK Document Translations website.

Dispatch

Dispatch terms quoted is given in good faith. Items are dispatched to the address requested on the order form. Items are dispatched using the delivery method selected on the order form. The given dispatch time is based on business / working days, and are counted from the first complete business / working day onwards.

We cannot be held responsible or liable for any event which results from either the delay or the non-delivery of a document. Customers must be aware that items can sometimes be delayed or lost in dispatch.

We cannot be liable for issues beyond our control, such as postal strikes by the Royal Mail. Delivery dates are never confirmed by us. We can only confirm the dispatch dates. Any delays due to environmental issues affecting overseas deliveries are also outside of our control.

Delivery

Delivery is deemed to take affect at the point of dispatch. No liability can be accepted for non-delivery or delay of delivery. We will however endeavour to ensure items reach the customer, and at our discretion will issue additional documentation at no extra charge to the customer. We do not offer and are unable to supply a pick-up service.

Delivery times are estimates in working days and are only a guide. We are not responsible for delays in delivery caused by third parties used for dispatch.

All liability on orders placed (including, but not restricted to, items lost in post, replacement orders, errors and refunds) is confined to within 6 months from the date of purchase.

Cancellations & Amendments

There is no facility to cancel or amend an order once it has been placed. Orders feed directly into our production process, leaving us unable to stop the system. We apologise for the inconvenience.

The following directive relates to the exception to the right to cancel: Regulation 13 (1) (a) "For the supply of services if the supplier has given correct information and the performance of the contract has begun with the consumers agreement before the end of the cancellation period."

Your contract with us is deemed to start at the point of order, and as such the above regulation applies. UK Document Translations do not offer the right to cancel once the order has been placed and paid for.

UK Document Translations Receiving Documents

We suggest that documents are sent to UK Document Translations using a delivery service which can be tracked. We cannot be held responsible for documents that do not arrive. If there is an instance where a document has not been received, you will have to liaise with the Postal Organisation you used to send the documents to UK Document Translations.

Apostille Service

Where your order includes the apostille service from the Foreign & Commonwealth Office (FCO), UK Document Translations cannot be held responsible for any delays whilst documents are awaiting legalisation. Delays include, but are not limited to, inablility for the FCO to complete the legalisation for any reason, delays due to observed local public holidays, or incorrect/incomplete knowledge of advised legalisation processes. Where the FCO advises of surcharges, typically for non-standard or company documents, UK Document Translations reserves the right to pass on such additional charges to you. Any additions will be verifiable with the FCO directly.

Please DO NOT make any travel arrangements or arrange meetings with Embassies before your legalised document(s) is returned to you. If you decide to go against this advice and the return of your document(s) is delayed, we will not be held responsible for any financial losses you may incur.